Описание тега ticket-system
Ticketing systems are used to keep track of workflow items, typically for support, bug fixes and implementation of new features.
Ticketing systems is a high-level grouping of database systems used to keep track of workflow items. Typical implementations include issue tracking, bug tracking and change tracking systems.
Each ticket, or record, in a ticketing system represents a discrete unit of work, for which the state (for example: unassigned, in progress, finished) is tracked continuously. Tickets are assigned to and can be re-assigned between particular persons or groups, and can be automatically escalated if lack of assignment or progress so requires.
Also see issue-tracking, bug-tracking and change-tracking